218 replies
  1. Arthur Avoricani says:

    Hi,
    Does the recording have voice? I received mine today and finally figure it our how to use and connect it, but the recording videos are without voice.
    Thank you!

    Reply
  2. Fuck this cam says:

    This cámara sucks never connect and if it does just for little bit waste of money and most important my time why didn’t you guys build something some simple and reliable?

    Reply
  3. gman6260 says:

    I can’t connect to app to camera. Its days offline.
    I have tried everything. How do reset the camera. Please. Help. Working with a Samsung s9 phone.
    Thanks again.

    Reply
    • Demela says:

      I have the same problem. I am not able to connect to camera and also I can’t reset. Did you get any help from here. I need solutions if you have. Thank you.

      Reply
          • camsoy shop says:

            Hello, the Device password is “ok123456”, and when you connect the IP,the camera need near the wifi router. And you need enter the right wifi account and the password. Would you please kindly check it is ok or not? If you still can not connect, would you please give us the video which you operate the camera? Then we will know what’s the problem of it.

  4. Naresh says:

    Hi Does cookycam c2 mini supports rtsp or http protocols for remote viewing? If so can you kindly send the rtsp url or http url?

    Reply
  5. Naresh says:

    Hi, Camsoy c2 camera mini supports protocols rstp or http? If so can you send me url to access video for remote viewing?

    Reply
    • camsoy shop says:

      Hello, would you please tell us which item did you bought? you can revise the password, open the APP, inside the setting, you can reset it.

      Reply
      • Alyssa Getuli🙋🏼 says:

        Hi,
        I bought the C6 and no longer have the manual. Please can you send me the password

        Reply
        • camsoy shop says:

          Hello, you need the password connect the AP or Device password?For the AP connect, the password is 12345678. And for the Device password is ok123456.
          If you have any further question please feel free to contact us. Have a nice day.

          Reply
        • camsoy shop says:

          Hello, you need the password connect the AP or Device password?For the AP connect, the password is 12345678. And for the Device password is ok123456.
          If you have any further question please feel free to contact us. Have a nice day.

          Reply
  6. Anne Lim says:

    My camera’s m built in wifi says no internet connection so i cannot access the settings because its offline. How can i resolve this issue? Thank you

    Reply
    • camsoy shop says:

      Hello, for the wifi connect, you need connect the camera with the router, and the camera need put near the router. Would you please tall us which item did you bought? You didn’t received the user manual?

      Reply
  7. Dan Sullivan says:

    Need directions for camsoy CookyCam . Cannot open in app. Need to reset? Or what?

    ID: OK86727. PW:20972

    Reply
  8. Ohno says:

    Hi, if I forgot the C9 password, what should I do? I remembered changing it but I.. I forgot D:

    Reply
  9. Dan says:

    I’m having exact same problem with my iPhone as did the Galaxy s9 phone. I tried to download manual and it comes up as iCookycam.ipa
    23.5 mb. With a question mark. Will not open.

    Reply
  10. Brenda says:

    I keep getting ‘password error’ when trying to set up my camera through the app. The 12345678 is not being accepted?

    Reply
  11. Mike Malmon says:

    hi it does not show on the wifi the camsoy cam. when playing it says whrong password. please help. thanks

    Reply
  12. Chris says:

    Camera C9 only seems to record for 3mins and dont seem to indicate memory card when memory card is inserted

    Reply
  13. Alonzo Burwell says:

    Would someone please call me at 980-522-4844 because I can not connect my device. My device did not come with a manual.

    Reply
  14. Robert Morrow says:

    When I take pictures or videos, the face is squeezed in from sides and very jerky.
    I have a galaxy s9 +.
    Help. Bin

    Reply
  15. Lolo says:

    Hi,
    I have a C3. I can’t connect camera to phone with wifi. It waits to obtain IP in mobile and never pass in connect. What is the problem ?
    Thanks

    Reply
  16. Lolo says:

    Hi,
    I have got a C3. I can’t connect camera to phone with wifi. It wait to “Obtain IP” in wifi phone configuration.
    What can I do ?
    Thanks.

    Reply
  17. Tom Holmes says:

    How can I view the video stream with custom app or webpage? Is there a URL? RTSP login? Thanks

    Reply
    • camsoy shop says:

      Hello, The camera has APP, you can view the video by the APP. And our camera not support URL. If you have any further question please feel free to contact us. Have a nice day.

      Reply
  18. Demela says:

    I have the same problem. I am not able to connect to camera and also I can’t reset. Did you get any help from here. I need solutions if you have. Thank you.

    Reply
    • camsoy shop says:

      こんにちは、あなたはどのアイテムを買ったのか教えてください。 カメラのIDを教えてください、ありがとう。 その後、ユーザーマニュアルを送付します。

      Reply
  19. Ivonne says:

    Help…I get the camera installed, and on it’s own wi-Fi. But where it gives the option to connect to home wi-Fi, there is no list. And the wi-Fi is on. What am I doing wrong?

    Reply
    • camsoy shop says:

      Hello,would you please tell us which item did you bought? And please give us the camera ID, thank you. Then we will send the user manual for you.

      Reply
  20. JJ says:

    The camera is at home. When My phone is at home too it works fine. But when I leave home (and not on the home wi-fi)
    I have no access to the camera.

    Is it possible to watch the camera also when I’m outside home ???
    I didnt see and documents describing how to do this.

    Is there a desktop application in English that can connect to the camera ?

    What to do with the QR code the camera has. What software can use it ???

    Thanks.

    J.

    Reply
    • camsoy shop says:

      Hello,would you please tell us which item did you bought? And please give us the camera ID, thank you. Then we will send the user manual for you.

      Reply
  21. Jesus says:

    This is so difficult to set up. I have been trying to set this up for almost 3 hours. Can’t connect. All I see is an offline message. The manual is so small I can’t even make out some of the print. How do you get it online? I should have read the other comments here before purchasing this camera.

    Reply
    • camsoy shop says:

      Hello, please kindly check the wifi router password which you entered is correct or not. And after you enter the password, you need wait for about 1 minutes. If you still can not it, please feel free to contact us.

      Reply
  22. Jesus says:

    I should have read these comments before purchasing this camera. I have been trying to connect my C6 for the past 3 hours with no luck.

    I think I have followed all the steps but shows “offline” and can’t figure out how to get it online.

    Why is it not connecting.

    Reply
  23. Serena says:

    Hi. May I know how long will your cam (camsoy c6) last without charging? And isit have to plug and record?

    Reply
    • camsoy shop says:

      Hello, it need charge about 2-3 hours, after full charge it can work about 90 minutes. What do you mean for the ‘have to plug and record’?

      Reply
  24. Rorman says:

    Hi
    Could you please tell me the c6 camsoy correct number and android app to download. C6 number H75LR9W1GR1GZTPR111A.

    Rorman

    Reply
  25. Anthony says:

    HI there, please can you tell me how the motion detector works? Ive set it as “on” but when something/someone moves in front of the camera nothing happens??

    Reply
  26. Anthony says:

    I have the Smart Life Camera C6 and would like to know how the motion sensor works? I have gone into event Settings and turned the Motion Switch to on. I have tried moving in front of the camera multiple times but there is no indication from the C6 or the Smartphone that motion has been detected, or the video starting to record? Please help.

    Reply
  27. Anthony says:

    I have the Smart Life Camera C6 and would like to know how the motion sensor works? I have gone into event Settings and turned the Motion Switch to on. I have tried moving in front of the camera multiple times but there is no indication from the C6 or the Smartphone that motion has been detected, or the video starting to record? Please help!

    Reply
  28. Tony says:

    I just purchased the C6 mini camera and it won’t stay online. It stays online for two minutes then goes offline.

    This is very frustrating!

    Reply
  29. Michael Yegaer says:

    I need a copy of the English manual for the C6 camera (CookyCam Smart LIfe Camera). When I go to ‘Add Device’ and then try to add a ‘Device Password’ it keeps saying ‘Password Error’

    Reply
  30. Jarrett Reeves says:

    I need help I ordered 3 cameras only two can with the microchip. Missing one. Also I don’t understand the product enough and need more info. About the AP OR IP. What that is? How long the battery lasts for. Can you use them if your not connected to wife all the time? Can I speak to someone?

    Reply
    • camsoy shop says:

      Hello, we are so sorry for the inconvenience, would you please tell us which item did you bought? And may you can give us the photo to show which item did you received? Have you check the user manual before? Or after read the user manual you still don’t know how to operate the camera?
      You early reply will be highly appreciated.

      Reply
      • Jarrett says:

        Just seeing this I have bought SIM card. But I cannot get these three cameras to work. There are two apps the newer one doesn’t work at all. The older one I can’t watch my home feed from outside the WiFi area. Also I’ve tried to set up my cameras at work and I have WiFi in my car but it will not show those WiFi addresses when needed. I have the Manuel. I still don’t understand how to change from app to ip or how to know it low on battery and how to make it pair and stay?

        Reply
        • camsoy shop says:

          Hello,please Log into iCookyCam APP, click the “+” in the middle or below the interface, then choose “Not been connected to the router”, click “Next” to enter the add device interface, input “ok123456” in the device password bar and then click “√”, APP will prompt “Connect to the router?”, please select “Yes” to enter the “Wi-Fi Network” setup interface. Choose the network you want to connect and input the right Wi-Fi password, then click “Connect”.

          Reply
  31. Rick Steele says:

    Hello, my cookycam seems to work fine and I can connect to it with no problem with my iPhone X but the colors are off. Blues are almost magenta and skin tones have too much pink. Is there any way to adjust the colors or is this a defect?

    Reply
  32. Dan says:

    I have C6 Smart Life Camera. I am set up and receive notifications says that the camera has detected motion. But when I open the camera on the app I only see the live camera and do not get a video clip of he captured motion. The motion notifications appear to take approximately 20 minutes from detection.

    Reply
    • camsoy shop says:

      Hello, the c6 camera have the motion detection is for the motion detection alarm, not for motion detection video. It will send a message to you, but will not make the video. Hope you can understand.

      Reply
  33. Dan says:

    I have C6 Smart Life Camera. I am set up and receive notifications says that the camera has detected motion. But when I open the camera on the app i don’t get a clip of the detected motion. The notification also appears to arrive 20 minutes after detection (I’ve tested it.) Please advise.

    Reply
    • camsoy shop says:

      Hello, the c6 camera have the motion detection is for the motion detection alarm, not for motion detection video. It will send a message to you, but will not make the video. Hope you can understand.

      Reply
  34. Mohamed says:

    This is a scam! You’re asking everyone which model they bought and providing no solutions! I just received my icookiecam and it won’t connect to my wifi network at home. Followed all the instructions on your guide and still nothing! Very disappointed (2JLBU2VNDVTTLF4N111A)

    Reply
    • camsoy shop says:

      Hello, we are so sorry for the inconvenience. Would you please tell us which item did you bought? And for the ip connect, you need connect the wifi router, and the camera need near the router. May you can send the video which you operate the camera to us?

      Reply
  35. Reggie B says:

    I need 2 things: 1). how to perform a factory rest of the 2 camera’s I purchased. 2). a pdf user manual I can print and read. The one enclosed is too small to read.

    Reply
  36. Reggie B says:

    I purchased two Smart Life Camera C6 products and I need a user manual in a format I can read. The enclosed one is too small. I also need to factory reset but cameras since the installation has failed on multiple occasions. Thank You

    Reply
    • camsoy shop says:

      Hello, we already sent the user manual for you to your E-mail.Please kindly check it. And did you changed the password already? Would you please tell us which part you don’t know how to operate it?

      Reply
  37. Scott says:

    Cannot connect wirelessly to iPhone 6S. Keeps reporting “incorrect password”. Model S1. DO YOU HAVE A SOLUTION?

    Reply
  38. JA says:

    Does this Smart Life camera C6 support remote viewing via inet? I am able to connect it using WiFi settings on my phone ok, but have not been able to get it to set up using IP and to view remotely.

    Reply
  39. Dawn says:

    I bought a C6 and can’t get it to go online in the app or reset it to try it again. I have an iPhone 7S

    Reply
    • camsoy shop says:

      Hello, the Device password is “ok123456”, and when you connect the IP,the camera need near the wifi router. And you need enter the right wifi account and the password. Would you please kindly check it is ok or not? If you still can not connect, would you please give us the video which you operate the camera? Then we will know what’s the problem of it.

      Reply
    • camsoy shop says:

      Hello, yes, it is ok, when you connect the IP, you can use your mobile to watch the video which the camera made. Please kindly check it. If you have any further question, please feel free to contact us. Have a nice day.

      Reply
    • camsoy shop says:

      Hello, yes, it is ok, when you connect the IP, you can use your mobile to watch the video which the camera made. Please kindly check it. If you have any further question, please feel free to contact us. Have a nice day.

      Reply
  40. Rick says:

    I have a iCookyCam C2/C6 version 2.8.0.2. Works pretty well on my iPhone, but the indicator light on the camera keeps turning itself back on. How do I prevent this?

    Reply
    • camsoy shop says:

      Hello, sorry, what do you mean for indicator light on the camera keeps turning itself back on? Do you mean the indicator? When this situation happen, the camera still working, or stop working?

      Reply
  41. Scott Lunsford says:

    I have three Smart Life C6 cameras and they all work fine, except one will not turn off. My question is, how do I connect with my phone when I am two hours away from the cameras? I can see them over my local Wifi but I don’t know how to connect when I’m 100 miles away. Can I connect remotely with the supplied internet addresses through my distant modem and wifi? Thanks!

    Reply
    • camsoy shop says:

      Hello,if you go outside, if the camera is always connected to the power supply, and you connect it before, the camera is under the IP condition, you open the APP and find the camera which you add before, then you can see it.
      Please check it is ok or not.
      If you have any further question please feel free to contact us.

      Reply
    • camsoy shop says:

      Hello, we are so sorry for the inconvenience. Would you please tell us which item did you bought? Then we will send the user manual to you,ok?

      Reply
  42. Ashif Patel says:

    hello sir! i buy Smart life camera C6 and how can put QR code to app in iphone 6plus? i tryed by pc to entre cod but didnt get result. please can you explain me? thanks

    Reply
    • camsoy shop says:

      Hello, you can Scan the QR code by swiping, please check it is ok or not, if you still can not download it, please feel free to contact us.
      Have a nice day.

      Reply
  43. Roy says:

    Hello, I just purchased the Smart Life C3 camera. I have connected my mobile to the device wifi. After choosing the “not been connected to router” and “Next”, it always says “Device not found, please try again”… Do I need to change the Wifi setting on the camera? I have no problem viewing the cam with the device wifi but I can’t connect the device to my router. Please help

    Reply
    • camsoy shop says:

      Hello, Is the mobile phone turned on the WiFi assistant? When prompted this, see if WiFi is connected to the camera’s hotspot(AP connect), the camera shows what color light?

      Reply
  44. JC says:

    I purchased the iCookyCam (“Smart Life Camera C6) over 90 days and it came in around three weeks ago. I have yet to be able to connect the camera to the WIFI. When the default password “ok123456 “ is inputted, it repeatedly populates the message “incorrect password for network .“ I’ve tried every version of the default password and nothing works.
    I even reset the camera twice. Please provide me with a solution or how can I return it and get credit back to my credit card. Thank you

    Reply
    • camsoy shop says:

      Hello, Is the mobile phone turned on the WiFi assistant? When prompted this, see if WiFi is connected to the camera’s hotspot(AP connect), it shows what color light?

      Reply
  45. Queue says:

    Hello,

    I bought a Smart Life Camera C6.

    I want to know, how can I operate the camera to stay in standby mode and start recording after detecting movement?

    Reply
    • camsoy shop says:

      Hello, the c6 camera achieve is motion detection alarm, it means have somethings move, you will received a message. You can open it in the APP, inside the setting, you will see the motion detection alarm, please kindly check it, thank you.
      And this camera will make video after you open it.

      Reply
  46. jeremy says:

    Hello, I have connected my C6 to my router and added it to the iCookyCam app on my IPhone. I am able to view the camera and use the app. Once I leave the wifi network on my phone and come back to the office to reconnect on wifi the C6 does not connect to my phone/my phone does not connect to the camera. If I search on the app for the camera is shows up but I cannot connect and I cannot add it again as it gives a “Timeout” error. The only way to reconnect is to reset and re-add on the app.
    How can I keep this camera connected to my router and reconnect with the IPhone app consistently?

    Reply
    • camsoy shop says:

      Hello, when you connect it, you need choose the “Connection added router device”,please kindly check it is ok or not.
      If you still can not connect it, please feel free to contact us.
      Have a nice day.
      Merry Christmas!!

      Reply
  47. James Wheeler says:

    I cannot connect to the camera, I have tried downloading the app to 2 phones and both say they cannot see the device or failed to switch to device wifi?
    `I have tried to rest the camera – dont know whether this has worked or not – probably not now have flashing purple light on camera which is not stated in the instruction manual
    `Have now spent about 12 hours mucking about with this really fed up

    Reply
    • camsoy shop says:

      Hello, we are so sorry for the inconvenience. Would you please tell us which mobile you use? iPhone or? Did you open the Wifi assistant? May you can give us the video to show how you operate the camera? It is easy for us to find which step have problem.
      Have a nice day.
      Merry Christmas!!

      Reply
  48. marin says:

    Hi, I just received Smart 1080p Mini Camera yesterday. I managed to connect it on wifi and do recording over iCookyCam app, but my question is: Is it possible to record without phone, just simply by using camera buttons?

    Reply
    • camsoy shop says:

      Hello, yes, sure, would you please tell us which item did you bought? And when you open the camera, it will automatically start make video. Please kindly check it.
      If you still have any question please feel free to contact us.\
      Have a nice day.
      Merry Christmas!!

      Reply
  49. john says:

    i paid a lot for this camera ? BUT I like many of the people writing reviews are stating can not get connected it has been 2 weeks for me trying different things watching you tube videos and reading reviews ?? still not able to connect ? TIRED of reading the same answer in broken English what type camera did you bought ?? no real answers ?? it sucks

    Reply
    • camsoy shop says:

      Hello, we are so sorry for the inconvenience. Would you please tell us what you bought is which item? I will send the operate video for you.
      Have a nice day.
      Merry Christmas!!

      Reply
  50. COTTEREAU Jean-Charles says:

    Impossible d’utiliser l’application pour modèle S1 en plus notice pas en français.

    Reply
  51. Js says:

    Hello, can i Use the camera in my shop when i am at home or outsider and not close to the camera?

    Reply
  52. Js says:

    Hello, can i Use the camera in my shop when i am at home with an another WiFi and im not close to the camera?

    Reply
  53. Santiago says:

    Hi, I just bought the camera and cannot find a readable manual. Also, how do I know when it’s fully charged? Also, when it turns on it shuts down almost immediately when it turns to iddle mode.

    Thanks

    Reply
  54. AlekeA says:

    Hello, how do I keem the nightvision on all night long? It seems to work for about one hour and then it shuts off. Please thats the only reason why I bought this camera, other then that the camera works just perfectly. Thank You

    Reply
  55. pav says:

    Hi – i have inserted the memory card in the wrong direction and unable to take it out now. Can you please help

    Reply
  56. ERIC says:

    Can not connect to the router or my iphone with the password 12345678 or ok123456

    Smart Life Camera c1 +

    IPHONE 7+

    Reply
    • camsoy shop says:

      Hello,when you connect the camera wifi(AP connect), the password is 12345678. When you connect the IP(wifi router), the device password is ok123456. And then you can enter your wifi router and your password.
      If you still have any further question please feel free to contact us.
      Have a nice day.
      Merry Christmas!

      Reply
  57. michael atterte says:

    La cam c6 sesr allumé une fois au déballage sans avoir le temps de configurer et maintenant Ma camera c6 ne veut pas s’allumer mais apres charge de 8h . Voyant en rouge en appuyant sur bouton puis rien . Besoin d’aide merci

    Reply
  58. Chris says:

    I’m trying to connect the c6 to my mobile hotspot for the car. Will it work in replacement of the router?

    Reply
  59. POCH says:

    bonjour j’ai reçu ma caméra CAMSOY C6. et la notice en chinois et anglais. Je n’arrive pas à connecter la caméra sur mon smartphone. Existe t il une notice en français ??
    Merci

    Reply
  60. mhmd says:

    wat is uid in camera c6? i can”t connected the ap in iphone 6? wats the problem with camera? thanks

    Reply
    • camsoy shop says:

      Hello,the camera ID is back of the camera. When you connect the AP,please open the set in your mobile, then find iCooky_*****, and enter the password 12345678. the camera and mobile need within 10 meters. Please kindly check it, if you still can not connect it, please feel free to contact us. Have a nice day.

      Reply
  61. RICHARD A LAWRENCE says:

    I bought this thing and have being trying it never worked even once.zThis is a S1 I have done everything by the manual and still nothing

    Reply
  62. RICHARD A LAWRENCE says:

    I wish someone would tell me of there is a fix got this thing it have never worked not even once .as hot to send it back to Amazon got refund

    Reply
      • Kevin says:

        hello, i have the Smart Life Camera C2 – I cannot view the recording from my app on iOS, i was able to do this when i first set it up, but it always shows up as ‘No result found’ on the app, if i go to view a past recording. Can you please help to resolve this problem?

        Reply
  63. Kevin says:

    hello, i have the Smart Life Camera C2 – I cannot view the recording from my app on iOS, i was able to do this when i first set it up, but it always shows up as ‘No result found’ on the app, if i go to view a past recording. Can you please help to resolve?

    Reply
  64. Kevin says:

    hello, i have the Smart Life Camera C2 – I cannot view the recording from my app on iOS, i was able to do this when i first set it up, but it always shows up as ‘No result found’ on the app, if i go to view a past recording. Can you please help to resolve this problem?

    Reply
  65. nahmiasnissim says:

    Hello,
    Can you please send by e.mail instructions to sep up my Camsoy CookyCam C6 in French ? Impossible to
    find the instructions in french…
    thks
    n.nahm

    Reply
    • camsoy shop says:

      Hello, sorry, after you connect the ap, can not directly from the ap to ip. If you need connect the ip, you need from the first step to connect it. Hope you can understand. Thank you.

      Reply
  66. paulo says:

    Hello,
    Can you please send by e.mail instructions to sep up my Camsoy CookyCam C6 in Portuguese ? Impossible to
    find the instructions in Portuguese…
    thks

    Reply
  67. paulo says:

    Hello,
    I bought the iCooky_cam C6 model, but I do not know where the wifi password is to connect it to the application.

    Help me please?!

    Reply
    • camsoy shop says:

      Hello, first you need connect the device, the password is “ok123456”. Please kindly check it.
      If you have any further question please feel free to contact us.
      Have a nice day.

      Reply

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